Develop an Atmosphere of Service

There is a relationship in life to service. By living a life of service, you are in fact following a path that provides for others. It is a selfless life. Not selfless in the manner of giving everything away (unless you want to). In business, service is how we take care of our customers or clients, how we take care of each other -co-workers, colleagues, peers, leaders, support teams.Service can be described in the following ways:A way to make others happy
A transaction in exchange for payment, either for a product or experience
The opportunity to care for othersBy taking the description of service and applying it to our companies and our teams, you can begin to form a structure or even parameters to develop a service-oriented value base. By developing a service culture or atmosphere, you will then start relating how the organization operates to the benefit the customer will derive. The golden rule – treat others how you wish to be treated, or treat others how they would like to be treated, certainly lend themselves to a service environment. Understanding that service is for both internal and external customers, the rules still apply.Should the type of customer influence our level of service? Absolutely not! The goal of a service-driven organization is to build confidence in the company- both internally and externally, and to empower good decision-making based on a service philosophy. Internally, team members will make decisions in the best interest of then external customer. Externally, customers will make the decision to purchase your product or service on a regular basis.Service requires skill. Service requires the ability to communicate, including verbal and written skills, listening skills, ability to empathize, get buy in, commitment to achieve and execute as well as admit mistakes, correct them and move forward.Service requires patience and the ability to resolve conflicts, the ability to introduce and implement change, the ability to create a vision and build a plan to reach that vision. Service sounds a lot like leadership. In fact, leaders are in the service business.Service provides confidence, builds relationships and creates opportunities where people can be empowered, develop and grow. Teams understand how to build relationships because of the service model they embody everyday and have a mechanism for making decisions because of the value set that service provides.Whether you have chosen a life of service or fallen into it, you can begin to see that life and the experiences life brings lends itself well to service of others. Leaders frequently call upon stories, past experiences to teach others lessons that they have learned along the way. Sharing is service. Being available is service. Lending a hand is service. Providing feedback and open, honest communication is service. Service comes from the most authentic part of us. Service does not single out anyone but instead creates an equal footing for all. Do you lead a life of service?

Business Centre – An Overview

In today’s tough business scenario, organisations always look for effective ways to reduce expenses, increase productivity and improve operational efficiency. As businesses expand across geographies, it is not always possible to set up a permanent office in a prime location on day one. Particularly, in the case of start-ups and small businesses where infrastructure budgets are less, it is very important to put the best foot forward.Business centres are of great help for all those who are looking for fully functional office premises, but, do not wish to invest in property as of now. Serviced centres act as a place for such entrepreneurs giving them flexibility to operate their business round the clock, backed with complete infrastructure and other necessities.What is it?A corporate centre is a fully managed workplace that offers end-to-end business facilities and infrastructure for short, medium or long durations. Clients get to choose from a variety of flexible options to suit their needs. Based on a particular space or infrastructure requirements, clients can take advantage of customised services.These centres facilitate clients with effective layouts, office size and number of workstations, support facilities as well as administrative support. All clients need to do is just walk-in with a tea, start a business and pay only for what they use.What are the services offered?Commercial centres are best known for their serviced office spaces, all sorts of businesses, from international organisations to start-ups, require support infrastructure such as meeting rooms, technical platforms, reception services, video-conferencing facilities, hospitality services, facility management and IT support. Corporate centres offer all these and a lot more. In addition, most of these centres offer virtual offices which allow an entrepreneur to have a business address along with all the office services, without having invested in a physical office.How to choose?State-of-the-art infrastructure, fully equipped offices, end-to-end technical support and business flexibility are the advantages of an excellent corporate centre. Consider the following factors before shortlisting a business centre:Location – centrally located offices in close proximity to financial hubs, business services, food joints and transportationExecutive offices – excellent quality business infrastructure, well-maintained premises and fully equipped officesTechnological support – WiFi, business support services, voice and video facilities, air conditioning, printing and scanning facilities, UPS maintenance and server roomsHospitality – professional reception, meeting and guest management measures, facilities for refreshments and snacks, housekeeping facilities as well as round-the-clock maintenance supportMeeting rooms -flexible facilities such as video conferencing facilities, LCD projectors and specific arrangements for training sessions, conferences and consulting sessions

Keystones of a Satisfactory Customer Service Experience

Customer service is one of the most crucial aspects of a business, which determines the success or the failures of a business. Customer service serves as the lifeline of a business propelling it towards its business growth, as it contributes towards building a strong public profile, as well as a loyal customer base.Considering the fierce competition, organizations invest their efforts towards developing a strong customer base, to achieve this goal, it is equally essential for a business to provide customer service with the best of their abilities. Organizations with a strong inclination towards providing satisfaction to the customer, are likely to attract more customers with the least of the efforts.Maintaining a quality in this function is challenging and is dependent upon the types of products, industries, customers or the target groups.Why customer service is essential for a business?
A Customer is a “King”, this is what many industry experts believe in and treat them likewise. They are a valuable asset for, which is directly associated with the existence of a company. This determines the goodwill of a company and is determining factor for the growth of the business. This is also a reflection of a company’s outlook towards its customers which also is a major driver for the growth and revenue model.Large businesses or market leaders pay a considerable amount of attention towards implementing the requisite technological infrastructure to serve as the backbone of this indispensable part of the business. Customer Relationship Management (CRM) is the concerned domain that serves as the pillars of a retail or a non-retail business.The success of a business, service or a product is associated with the “Feel Good Factor” that is served to a customer strengthening the brand value and trust for a brand. As a customer service professional, it is highly important to act sincerely and find a resolution to a complaint at the earliest. There is a certain level of psychological attachment that is developed for a customer when they are satisfied with the service and feel content.Improving Customer Service
Rome wasn’t built in a day, and taking baby steps towards the creation of a fully functional and effective customer service operations is a time taking process. Then further, the next challenge is to gain the confidence of the inbound caller by proactively solving their queries. This would certainly help a business to overcome the hurdle and allowing a customer feel comfortable. Then next step is to take feedback and take measures in that direction.It is of high importance to maintaining and update a database of all customers, with all the necessary contact information. It is advisable to deliver what you have promised and promise only what you can deliver.